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Privacy and Policy
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The Phuket-stay.com price policy guarantees
you the lowest rates available on the internet when
you make full pre-payment over the intertnet
For your convenience, our rates are in US Dollars (US$)
and Thai Baht (THB), and include all taxes and service
charges. When you book with Phuket-stay.com you
never have to pay more.
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Phuket-stay.com works with a variety of travel
wholesalers who buy blocks of hotel rooms at special
discounts to bring you the absolutely lowest rates available.
If you have reserved a hotel room through Thailand Hotels
Discounter and then show us that you could book the
same room for the same dates in advance cheaper through
another source, our agents will immediately contact
our supplier network. In over 97% of the cases, we can
beat that price!!
(Please note that this refers to advance reservations,
and is valid until you have given final confirmation
of your reservation.
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Phuket-stay.com
offers credit card payment directly from our web site.
Our booking system requires full payment in advance,
however your card will not be debited your selected
hotel confirms the booking. We accept payment by Visa,
Mastercard, JCB and SCB.
Your credit card will be charged for
your hotel stay and will appear on your statement as
a debit by
WIDE DISCOVERY LIMITED PARTNERSHIP [YourRoom.com]
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Cancellation
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+21
- 14 Days before
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There
is a 5% administration charge.
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13
- 7 Days before
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There
is a 10% administration charge.
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6
- 3 Days before
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There
is a 25% charge by the hotel which we pass onto
you.
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2
- 0 Days before
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The
Hotel will charge the full amount.
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Cancellations
must be made in writing, quoting the booking reference
number, either by Fax to +66 76238-887 or e-mail to
info@phuket-stay.com.
A
cancellation receipt will be sent to you with a cancellation
code number. Please do not consider your booking cancelled
until you have received the cancellation receipt.
No Show
If you do not cancel your booking and fail to check
in to the hotel, the cost of one-night's stay plus the
5% or THB500 will be charged to your credit card.
Please Note: We reserve
the right to levy full room charges for cancellations
and no shows, in instances where the hotel stipulates
the same in its own cancellation and no show policy.
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Refunds will
be paid directly to your credit card account and will
be processed in a timely manner. It can take from 10
to 45 days for payment to reach your account, depending
upon the billing cycle of your credit card company.
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If your credit
card is rejected, we will offer you the option to send
the details of an alternative card. We can only guarantee
your reservation if you send the details of an alternative
card within 36 hours.
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Reservations
may be altered for a handling fee of THB250 (approx.
US$6) for reduction in length of stay or number of rooms.
There is no handling fee for alterations requiring additional
rooms or increase in the length of stay, although such
amendment are subject to availability of rooms.
Alterations requiring refund of payment (reduction in
length of stay or number of rooms), are subject to a
handling fee equivalent to 5% or THB500 (approx. US$12),
whichever is greater.
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Subject to the
policy of the hotels displayed on our website, the check-in
time is twelve noon (12:00PM) and the check-out time
is twelve noon (12:00PM)
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Wide Discovery
Ltd. Partnership sells products and services as an agent
for wholesale companies and other suppliers of services,
including accommodation and transportation services.
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Please feel
free to contact us at info@phuket-stay.com
with any questions or comments you may have. We guarantee
a prompt reply.
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Phuket
Hotels
